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SUPPORT
FAQs - General
How do I access my SherburneConnect account?
Go to portal.sherburnefiber.com
How do I shop for internet service providers (ISPs) or see what other speed offerings are available?
Login to your account at portal.sherburnefiber.com
How do I change my payment method or update my credit card for SherburneConnect?
Login to your account at portal.sherburnefiber.com
What if my intenet is not working?
More often than not, internet problems are actually WiFi router problems. Start by unplugging your router (not the VBG), count to 10, and plug it back in.
If that doesn’t work, unplug the VBG, count to 10 and plug it back in.
View VBG status at portal.sherburnefiber.com You should see under Subscribed Services;
The VBG (black box like a modem) is shown below. It should have lights on like shown here:
Once you have tried the above steps, looked at your VBG, and familiarized yourself with the diagrams above, then call your ISP:
If its FiberSpark, call (607) 383-0595 or email contact@fiberspark.com
If its FyberCom, call (315) 314-4998 or email info@fybercom.net
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